What to do if WiFi binding failed

If you’re having trouble in connecting the camera to Wi-Fi during the setup process, please follow the troubleshooting below:

Phase 1: Initial Setup & Physical Checks

• Power Up: It is recommended to charge the camera before you attempt to add it.
• Mode Switch: Ensure the physical network switch is set to the "WiFi" position.

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• Indicator Light: In WiFi mode, the indicator light should be Yellow.
• Perform a Reset: If the light is not flashing red/blue, press and hold the Reset button for 5 seconds, then release it when you hear a prompt sound.

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• Router Restart: If the connection fails, try unplugging your router's power adapter and reinserting it.

Phase 2: WiFi Network Verification (Crucial)

• 2.4GHz Only: The camera only supports 2.4GHz WiFi. Most setup failures occur because 5GHz WiFi was selected.
• How to identify 2.4GHz: Most routers have two signals; the one without the "-5G" suffix is typically 2.4GHz.
• Check Password: Verify that the selected WiFi name and password are correct.

• Firewall Restrictions: Advanced enterprise-level routers or high-security firewalls may prevent smart products from joining the network.

Phase 3: App Operation & Scanning Tips

• Correct App: Ensure you are using the official NIVIEW APP.
• Select Mode: When scanning the QR code, ensure you have manually selected "WiFi mode" within the app.

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• Wait for Red/Blue Flash: Only scan the QR code when the indicator light is flashing alternately between red and blue.
• Scanning Distance: Adjust the distance between your phone and the lens. A prompt sound from the camera indicates a successful scan.

• Hotspot Connection: After a successful scan, the phone will automatically connect to the camera's hotspot to send WiFi information.

   

  Phase 4: Advanced Troubleshooting

• Mobile Hotspot Test: If 2.4GHz WiFi still fails, try connecting the camera to a mobile hotspot from another phone to rule out router compatibility issues.
• Phone Compatibility: Some phone models may have compatibility issues with point-to-point WiFi pairing. Try using a different smartphone to perform the setup.

1. Only dual-band routers support 2.4GHz/5GHz WiFi and For Hybrid router, the 2.4GHz and 5GHz networks share the same Wi-Fi name.
2. Most of routers come with two default WiFi names, such as xxxx and xxxx-5G. Typically, models without the "-5G" suffix operate in the 2.4GHz frequency band.
3. If you are unsure, you can access the router's settings to check the specific network name or try separating the frequency bands.