What should I do if my Calendar Frame gets stuck on the logo screen?

To resolve the issue of the calendar frame getting stuck on the logo screen, please refer to the following information.

1. Phenomenon

If the calendar frame remains stuck on the logo screen for 5 minutes after powering on—as shown in the image below—please use the repair package provided below to resolve the issue.

2. Repair tools

• A Windows computer

• A USB cable

3. Repair package

Calendars stuck logo repair package link (click it to download)

4. Operation video

Video about how to repair the calendar (click it to watch)

5. How to find the USB port on the calendar

Except for the TM10 model, the USB ports on all other calendar frames are covered with a sticker during production. If you wish to use the port, you must remove the sticker.

The USB port is located near the nameplate at the bottom of the back of the calendar frame, as shown in the figure below.

6. A Special TM10 Repair Method

Since the TM10 is somewhat unique—with its USB port located inside the frame—you need to open the casing to access it.

• The unique tool: A small screwdriver or prying tool (to open the casing).

A video: Video about how to open the TM10 cover

If the issue persists or you do not have the necessary tools, please provide us with the relevant information, and we will assist you in initiating the warranty process.

• A picture of this logo issue.

• The purchase invoice or screenshot.

Our contact way

Email:cs@dragontouch.com
Phone Support: (888) 811-1140(US)
Hours: Monday – Friday, 9:00 AM – 5:00 PM