If my Calendar sleep mode is not working, please refer to the information below.
1. Reset the frame
Click Settings > General, then scroll down the screen and select the "Reset devices" button.
To help us check your settings and verify if a firmware update is required, please provide the following details:
Photo Confirmation: Please provide a clear photo or screenshot of your sleep mode settings page in the frame menu.
The Time Zone you set on the frame.
Photo of the "About" Interface: Please provide a clear photo of your device's "About" interface showing the current firmware and version details. Our team will contact our technical staff to see if a repair version is available to resolve this sleep issue.
- Proof of Purchase: Please provide your order number and invoice information.
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