How To Do if my frame offline: please refer to the following methods.
Even if the frame is connected to Wi-Fi, it may not be connected to the internet, in which case the frame will appear offline on the connected phone. This mostly happens when your Wi-Fi uses certain settings and Wi-Fi that the frame doesn't support, or the network device just needs to be restarted.
Here is a guide to check if the frame is online and connected to the internet:
1. Open "Settings" on the frame;
2. Go to the Wi-Fi submenu;
3. Check the connection status;
4. Check if the frame is connected to a 2.4G or 5G network (some frames can only support 2.4G networks)
Ourphoto frame:
Vphoto frame:
1.If the connection status shows "Connected" as shown below, the frame is online and ready to use.
2.If the connection status shows "Unknown" or "No Internet", you may need to restart the network device and the frame and wait 10 minutes.
3.If restarting the network device and the frame does not change the connection status to "Connected", please try another network connection, such as a personal mobile hotspot. The specific steps are as follows in the video link below.
4.If unfortunately the issue remains,please kindly share the Wifi interface and About interface of frame for us to check.Such as this picture.
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