We’re very sorry to hear that your digital photo frame is not functioning properly. If it’s convenient for you and you have access to a Windows PC, you can follow the steps below to repair your device.
Note:
The following instructions are specifically for repairing VPhoto digital frames.
Video：
Repairing Tools:
To connect the frame (Classic 10) , we suggest using a USB-C to USB mini-B cable:
If convenient, could you kindly assist us by providing the following information for our records?
1. A photo of the label on the back of the frame;
2. Photos illustrating the issue with the frame;
3. Your phone number or email address
We will contact you within 24 hours with any updates.
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