Troubleshooting
- What should I do if I can't click the send button when sending photos on the OurPhoto app? (Android phone)
- Tutorial for Repairing Ourphoto Frame (CloudPhotoFrame has stopped/Blue or Grey Screen)
- What should I do if my Vphoto frame gets stuck on the logo screen?
- What should I do if my classic15 cannot upload images?
- After resetting, I try to rebind the device but the Ourphoto app shows “device inactivated". What should I do?
- Why does the QR code show as expired?
- Why couldn't my frame receive the pictures (APP is Vphoto)
- Why couldn't my frame receive the pictures (APP is Ourphoto)
- The remote control cannot be used
- Touchscreen not working properly
- Screen flickering
- Can't Import Photos From SD Card
- Can't Make a Backup/Can't Export Photos to SD Card
- Vphoto APP connection code or QR code does not work
- Can't Download Ourphoto APP or Vphoto APP to My Smartphone
- Frame Won't Turn On / Is Frozen
- WiFi and Connection Problems
- What should I do if I Forget password or Change password in the Ourphoto app
- What should I do when returning to the main interface during picture playback?
- Why My Frame Offline?
- What should I do if the QR code or Connection code does not appear?
- Why Is My Photo Cropped?
- What Should I Do If My Modern 10 Charm Won't Turn On?
- What to Do If Classic 21 Automatically Returns to the Main Screen During Picture Playback