There could be several reasons why the photo frame did not receive the photo from the app upload. Here are some possible explanations:
1.Connectivity issues: The photo frame and the device from which the photo was uploaded may not be properly connected to the internet. Check if the Wi-Fi or Bluetooth connection is stable and try uploading again.
The wifi interface must be like this picture.
2.Compatibility issues: The photo frame may not support the file format of the photo that was uploaded. Make sure that the file type of the photo is compatible with the photo frame.
3.App glitches: The app used for uploading the photo may have encountered a glitch or error, causing the photo not to be transmitted to the photo frame. Try restarting the app and uploading the photo again.
4.Storage capacity: The photo frame may not have enough storage capacity to receive the photo. Check if there is enough space on the photo frame's memory and delete any unnecessary files before trying to upload the photo again.
5.Settings configuration: The settings of either the photo frame or the app used for uploading may need to be adjusted in order to allow for successful transmission of photos. Check the settings for both the photo frame and the app to ensure they are configured properly.
In this matter, please use another wifi/personal cellular network to try.
Also restart the photo frame to check if it can receive the new photos.
If the issue remains, please kindly provide these information for us:
1.On the About interface of frame, please click the "Feedback" option. It could send feedback to our technicians to analyze the reason.
2.please kindly share the WIFI interface of frame for us.
Email:cs@dragontouch.com
Phone Support: (888) 811-1140(US)
Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)