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After resetting, I try to rebind the device but the Ourphoto app shows “device inactivated". What should I do?

Updated September 17, 2025 07:13

To rebind the account to Ourphoto Frame: please refer to the following methods.

1.Please confirm the frame is connected to the WIFI and the Frame ID will show on the About interface of frame.Such as this picture.

2.Please open your Ourphoto APP on the phone,and click "Devices".

3.Please click "+" button next to "My Devices".And then input your information or enter "Frame ID" in all three spaces.

4.Then your frame will receive a comfirmation information under "User management" button,you need to click "Accept" option.Finally your account has bound successfully.

Email:cs@dragontouch.com
Phone Support: (888) 811-1140(US)
Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

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